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ABOUT SIMONE

ABOUT SIMONE

Simone Vintage is an online second-hand clothing store, offering carefully selected clothing. We want to contribute to sustainable clothing consumption and encourage people to appreciate and use pre-loved garments. We hope you will find many gems in our store and wear them with pride.

FAQ

Simone Vintage is based in Malmö, Sweden. All of our orders are shipped from Sweden.

All orders can be returned within 14 days from date of reception. If you wish to return an item, please send us an email to info@simonevintage.com with your order reference and list of which items you wish to return. We will reply to you with detailed information on how to proceed with your return. Once the items have reached our warehouse, we will reimburse you.

Note! You have to pay for the shipment of the return yourself. We strongly urge you to purchase traceable shipping. 

Currently we accept card payments, Apple Pay and Google Pay.

All deliveries within the European Union (EU) are excluded from potential import duties and taxes. Deliveries to the rest of the world may incur customs fees.

Please note that any shipping costs, taxes and/or duty applicable to your order are non-refundable.

We’re very sorry for the inconvenience. Please reach out to us as fast as possible by sending an email to info@simonevintage.com and we will find a solution.

We ship all of our orders with PostNord. The estimated delivery times are based on PostNord’s estimations and may not be exact.

Estimated delivery times:

Sweden: 1-2 working days

Europe: 4-5 working days

Rest of the world: 8-13 working days

Orders are shipped on Mondays, Wednesdays and Fridays. Please note that if you place an order on a Monday, Wednesday or Friday after 12:00 (GMT+1), we can not guarantee that it will be shipped the same day.

Shoot us an email to info@simonevintage.com and we will reply ASAP. You can also reach us by calling or texting +46708436699.

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